02-16-2021, 11:29 PM
Bad experience buying Pornhub Premium using Crypto
<!-- SC_OFF --><div class="md"><p><strong>TLDR:</strong><br/> I bought Pornhub premium using Crypto, system bugged out and I lost premium shortly after and Neither Pornhub, Probiller ( Pornhub's payment provider) and coinpayment (Crypto gateway) were willing to help me, after days of emailing I was finally able to regain premium access.</p> <p>--------------------------------------------------------------------------------- </p> <p>On 28 of January, I decided to buy a year of Pornhub Premium using a portion of my gains I got from dogecoin as a joke (for the most part), the process was pretty straight forward, sent TRX token and about 10 minutes later I receive a confirmation email from Coinpayment and a Welcome to Pornhub Premium email. </p> <p><a href="https://preview.redd.it/ufg67c9ouuh61.png?width=921&format=png&auto=webp&s=a8f8735496a5b3479839c665c93fef7fc11d40fb">Notice that Coinpayment was quick to point out that they will not be providing further support</a></p> <p>​</p> <p><a href="https://preview.redd.it/raew1tt21vh61.png?width=583&format=png&auto=webp&s=df325bae4926e591b3a0fe96c9e3912c9ea28aac">https://preview.redd.it/raew1tt21vh61.png?width=583&format=png&auto=webp&s=df325bae4926e591b3a0fe96c9e3912c9ea28aac</a></p> <p>​</p> <p><a href="https://preview.redd.it/7nq6scyvvuh61.png?width=301&format=png&auto=webp&s=5ecec3f2b2c4352937e3b17c296381aeadf3dcec">Welcome to pornhub premium!</a></p> <p>Pretty cool so far right? </p> <p>So fast forward about two hours when it's about time to reward myself for making a good trade, got my meat scepter ready to be tamed, I went to pornhubpremium's website, logged in and to my surprise I no longer have access to Premium. Shocked pikachu face wondering if pornhub had just blueballed me. </p> <p>The first thing I did was go to the pornhub's contact us page, emailing wasn't available so I had to use live chat. At this point I didn't think it was a big issue, so I didn't take much screenshot of the actual messages, but the conclusion was that upon learning that I had used cryptocurrency as payment I stop getting support from live chat and was told to send an email to <a href="mailto:cryptopayment@probiller.com">cryptopayment@probiller.com</a> as there is nothing he or she can do. </p> <p>Here comes the annoying part. You still awake? Aight. </p> <p>This is my first email to <a href="mailto:cryptopayment@probiller.com">cryptopayment@probiller.com</a></p> <p><a href="https://preview.redd.it/y2ob8i7hyuh61.png?width=975&format=png&auto=webp&s=df8dad6b960cb0d4fb382b6e74c68382a6fd9903">First email to cryptopayment@probiller.com</a></p> <p>About 17 hours later, I received this reply from them saying the payment was pending, shocked pikachu face again, I was confused because the payment was successfully completed and I even had access to premium for a short while. (Althought in hindsight, I probably should have tame the beast back then)</p> <p><a href="https://preview.redd.it/p7hu2alwyuh61.png?width=1583&format=png&auto=webp&s=c7da71d9f49e5dff20f74ffd9ad3391becd2678e">Probiller told me that the payment was pending</a></p> <p>So Logically, I decided to dig thru thr my transaction and provide proof that the transaction has indeed completed successfully</p> <p><a href="https://preview.redd.it/qbsydcjrzuh61.png?width=983&format=png&auto=webp&s=73777f2c2b71ec3b247d6eaa94dc1621c68eb70b">I used TRX instead amongst other coin because at the time it had the lowest combined fee</a></p> <p>10 Hours later, probiller finally replied but with the exact same message as before</p> <p><a href="https://preview.redd.it/ve7q2y3f0vh61.png?width=1693&format=png&auto=webp&s=0981d2688c60708eda514a74140147f859b3c457">So much for my effort to dig out the transaction</a></p> <p>So I was starting to think maybe my transaction did fail, so I tried to look for the initial email like he/she suggested, but I couldn't find any such email, the only email I got is the one screenshot on top. AFAIK the transaction was completed successfully so I followed the link and submitted a support ticket to Coinpayment. (At this point I wasn't aware that I was being redirected to a third party) </p> <p>So I submitted a support ticket using the link provided explaining my situation all while still assuming Coinpayment and ProBiller are one and the same (didn't screenshot my actual message because it was a contact form), to which Coinpayment promptly replied me saying the transaction was completed from their end and I will have to contact the merchant.</p> <p><a href="https://preview.redd.it/nolyms212vh61.png?width=1027&format=png&auto=webp&s=5c4106ae161a0db72f451ca2eccdc8786518bb5c">Coinpayment says my transaction was completed successfully</a></p> <p>Shocked pikachu face a third time because he just redirected me back to the other person like a ping pong game, but I told him that I was directed here and ask him to please help me</p> <p><a href="https://preview.redd.it/969lcc9f3vh61.png?width=1183&format=png&auto=webp&s=46693574beff626d4d6ea64f92a4aa8bac828dcd">https://preview.redd.it/969lcc9f3vh61.png?width=1183&format=png&auto=webp&s=46693574beff626d4d6ea64f92a4aa8bac828dcd</a></p> <p>It is at this point where I realized I am now talking to a third party.</p> <p>Naturally I had to go back to probiller since it's not up to coinpayment, but knowing that probiller takes forever to reply my email I thought I give pornhub's livechat a second try, but the person on the other side of the live chat told me my charges failed and then disconnected immediately.</p> <p>​</p> <p><a href="https://preview.redd.it/cc7s1yfo4vh61.png?width=339&format=png&auto=webp&s=1f8726807ad9112a49ce74d6f02187a4633ab5ad">https://preview.redd.it/cc7s1yfo4vh61.png?width=339&format=png&auto=webp&s=1f8726807ad9112a49ce74d6f02187a4633ab5ad</a></p> <p>I also sent an email thru probiller's support page explaining my situation but was basically redirected to cryptopayment@probiller</p> <p><a href="https://preview.redd.it/spdrwwjn5vh61.png?width=971&format=png&auto=webp&s=b42d3674650b7c57a49b50780dfcb6117aa316c7">Reply from Probiller's support page</a></p> <p>I wasn't going to just give up dogecoin gainz like this, so I reached out to probiller's crypto payment email telling them that coinpayment has confirmed my payment was successfully complete, but each time it resulted in the exact same reply, I did this a few times over 3 days, here's 2 of the many similar emails I sent and the same copy paste message Probiller alwats replied with.</p> <p><a href="https://preview.redd.it/oqwv8fsm6vh61.png?width=1692&format=png&auto=webp&s=bb2d9546f4cc5e4f49ff42039085f2f7d38d69ab">https://preview.redd.it/oqwv8fsm6vh61.png?width=1692&format=png&auto=webp&s=bb2d9546f4cc5e4f49ff42039085f2f7d38d69ab</a></p> <p><a href="https://preview.redd.it/70g0znx76vh61.png?width=1683&format=png&auto=webp&s=fe8d2a5329229bb1bae3f2952930348b64f98925">https://preview.redd.it/70g0znx76vh61.png?width=1683&format=png&auto=webp&s=fe8d2a5329229bb1bae3f2952930348b64f98925</a></p> <p>I was getting tired but I decided to follow up with coinpayment and hoping they'll help talk to their merchant like a responsible business, but nah it was up to me to talk to Probiller</p> <p><a href="https://preview.redd.it/b5psvhgy7vh61.png?width=1114&format=png&auto=webp&s=a544c1ab385cfa3c7a49b6d7a1cf5753205eddb4">https://preview.redd.it/b5psvhgy7vh61.png?width=1114&format=png&auto=webp&s=a544c1ab385cfa3c7a49b6d7a1cf5753205eddb4</a></p> <p>And I did just that, this time I included a message from coinpayment clearly saying my transaction was completed only to be replied with the same message again.</p> <p><a href="https://preview.redd.it/u36243nb7vh61.png?width=1637&format=png&auto=webp&s=df502c8148399e8af91f5dc4632ab3aabd29c8cc">https://preview.redd.it/u36243nb7vh61.png?width=1637&format=png&auto=webp&s=df502c8148399e8af91f5dc4632ab3aabd29c8cc</a></p> <p>After sending a few similar emails and repeatly getting the same message replied, I was getting really pissed so I decided to send out an email to Probiller and ask for them to get a technician to check on it, because obviously their system is bugged and this time they replied using the same message AND a typed sentence (Finally we made some progress)</p> <p><a href="https://preview.redd.it/uqvgbyh4avh61.png?width=1247&format=png&auto=webp&s=76b1a9e02e0c80e8db3a4a1496c506f1a27803d6">https://preview.redd.it/uqvgbyh4avh61.png?width=1247&format=png&auto=webp&s=76b1a9e02e0c80e8db3a4a1496c506f1a27803d6</a></p> <p>So with this little progress I went back to Coinpayment again and this time also CCed probiller, I told the the guy over there to please communicate with probiller as they are business partners and I am but a customer trying to pay for porn.</p> <p><a href="https://preview.redd.it/z6n47y03bvh61.png?width=1221&format=png&auto=webp&s=17a149878e93f648c4664a58dcfe4c767f9821c3">https://preview.redd.it/z6n47y03bvh61.png?width=1221&format=png&auto=webp&s=17a149878e93f648c4664a58dcfe4c767f9821c3</a></p> <p>Coinpayment basically said no. (wtf?)</p> <p>​</p> <p><a href="https://preview.redd.it/0dtjpw6ebvh61.png?width=390&format=png&auto=webp&s=bb62defc846daa5cd356eb6d120ddc283db123e3">https://preview.redd.it/0dtjpw6ebvh61.png?width=390&format=png&auto=webp&s=bb62defc846daa5cd356eb6d120ddc283db123e3</a></p> <p>At this point I have basically given up and accepted the fact that neither Pornhub, Probiller nor Coinpayments are willing to help me, and my Doge gains are gone for good, but I decided to just send one last email to probiller, my last ditch of effort.</p> <p><a href="https://preview.redd.it/zx8r7ewlcvh61.png?width=1352&format=png&auto=webp&s=dab6386caed8411ee3abe68729525b2693e8f848">The last ditch of effort</a></p> <p><strong>And then it happened! 5 hours later I suddenly receive an email from probiller telling me the problem has been corrected and I receive another welocme to pornhub premium email, and now I can finally fap to my heart contend.</strong></p> <p><a href="https://preview.redd.it/0n4bno30dvh61.png?width=1278&format=png&auto=webp&s=5c785b92d32eac72a7aec841be75771475936c57">Notice how they finally addressed me as a customer now</a></p> <p>I am seriously impressed with my stamina in attempting to recover my premium porn access.</p> <p>Well that's that, thank you if you have read thru all that, maybe consider upvoting this post so I can earn some moon to extend the premium membership for a sequel of pain?</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/edisonlau"> /u/edisonlau </a> <br/> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ll8h33/bad_experience_buying_pornhub_premium_using_crypto/">[link]</a></span> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ll8h33/bad_experience_buying_pornhub_premium_using_crypto/">[comments]</a></span>Kind Regards R
<!-- SC_OFF --><div class="md"><p><strong>TLDR:</strong><br/> I bought Pornhub premium using Crypto, system bugged out and I lost premium shortly after and Neither Pornhub, Probiller ( Pornhub's payment provider) and coinpayment (Crypto gateway) were willing to help me, after days of emailing I was finally able to regain premium access.</p> <p>--------------------------------------------------------------------------------- </p> <p>On 28 of January, I decided to buy a year of Pornhub Premium using a portion of my gains I got from dogecoin as a joke (for the most part), the process was pretty straight forward, sent TRX token and about 10 minutes later I receive a confirmation email from Coinpayment and a Welcome to Pornhub Premium email. </p> <p><a href="https://preview.redd.it/ufg67c9ouuh61.png?width=921&format=png&auto=webp&s=a8f8735496a5b3479839c665c93fef7fc11d40fb">Notice that Coinpayment was quick to point out that they will not be providing further support</a></p> <p>​</p> <p><a href="https://preview.redd.it/raew1tt21vh61.png?width=583&format=png&auto=webp&s=df325bae4926e591b3a0fe96c9e3912c9ea28aac">https://preview.redd.it/raew1tt21vh61.png?width=583&format=png&auto=webp&s=df325bae4926e591b3a0fe96c9e3912c9ea28aac</a></p> <p>​</p> <p><a href="https://preview.redd.it/7nq6scyvvuh61.png?width=301&format=png&auto=webp&s=5ecec3f2b2c4352937e3b17c296381aeadf3dcec">Welcome to pornhub premium!</a></p> <p>Pretty cool so far right? </p> <p>So fast forward about two hours when it's about time to reward myself for making a good trade, got my meat scepter ready to be tamed, I went to pornhubpremium's website, logged in and to my surprise I no longer have access to Premium. Shocked pikachu face wondering if pornhub had just blueballed me. </p> <p>The first thing I did was go to the pornhub's contact us page, emailing wasn't available so I had to use live chat. At this point I didn't think it was a big issue, so I didn't take much screenshot of the actual messages, but the conclusion was that upon learning that I had used cryptocurrency as payment I stop getting support from live chat and was told to send an email to <a href="mailto:cryptopayment@probiller.com">cryptopayment@probiller.com</a> as there is nothing he or she can do. </p> <p>Here comes the annoying part. You still awake? Aight. </p> <p>This is my first email to <a href="mailto:cryptopayment@probiller.com">cryptopayment@probiller.com</a></p> <p><a href="https://preview.redd.it/y2ob8i7hyuh61.png?width=975&format=png&auto=webp&s=df8dad6b960cb0d4fb382b6e74c68382a6fd9903">First email to cryptopayment@probiller.com</a></p> <p>About 17 hours later, I received this reply from them saying the payment was pending, shocked pikachu face again, I was confused because the payment was successfully completed and I even had access to premium for a short while. (Althought in hindsight, I probably should have tame the beast back then)</p> <p><a href="https://preview.redd.it/p7hu2alwyuh61.png?width=1583&format=png&auto=webp&s=c7da71d9f49e5dff20f74ffd9ad3391becd2678e">Probiller told me that the payment was pending</a></p> <p>So Logically, I decided to dig thru thr my transaction and provide proof that the transaction has indeed completed successfully</p> <p><a href="https://preview.redd.it/qbsydcjrzuh61.png?width=983&format=png&auto=webp&s=73777f2c2b71ec3b247d6eaa94dc1621c68eb70b">I used TRX instead amongst other coin because at the time it had the lowest combined fee</a></p> <p>10 Hours later, probiller finally replied but with the exact same message as before</p> <p><a href="https://preview.redd.it/ve7q2y3f0vh61.png?width=1693&format=png&auto=webp&s=0981d2688c60708eda514a74140147f859b3c457">So much for my effort to dig out the transaction</a></p> <p>So I was starting to think maybe my transaction did fail, so I tried to look for the initial email like he/she suggested, but I couldn't find any such email, the only email I got is the one screenshot on top. AFAIK the transaction was completed successfully so I followed the link and submitted a support ticket to Coinpayment. (At this point I wasn't aware that I was being redirected to a third party) </p> <p>So I submitted a support ticket using the link provided explaining my situation all while still assuming Coinpayment and ProBiller are one and the same (didn't screenshot my actual message because it was a contact form), to which Coinpayment promptly replied me saying the transaction was completed from their end and I will have to contact the merchant.</p> <p><a href="https://preview.redd.it/nolyms212vh61.png?width=1027&format=png&auto=webp&s=5c4106ae161a0db72f451ca2eccdc8786518bb5c">Coinpayment says my transaction was completed successfully</a></p> <p>Shocked pikachu face a third time because he just redirected me back to the other person like a ping pong game, but I told him that I was directed here and ask him to please help me</p> <p><a href="https://preview.redd.it/969lcc9f3vh61.png?width=1183&format=png&auto=webp&s=46693574beff626d4d6ea64f92a4aa8bac828dcd">https://preview.redd.it/969lcc9f3vh61.png?width=1183&format=png&auto=webp&s=46693574beff626d4d6ea64f92a4aa8bac828dcd</a></p> <p>It is at this point where I realized I am now talking to a third party.</p> <p>Naturally I had to go back to probiller since it's not up to coinpayment, but knowing that probiller takes forever to reply my email I thought I give pornhub's livechat a second try, but the person on the other side of the live chat told me my charges failed and then disconnected immediately.</p> <p>​</p> <p><a href="https://preview.redd.it/cc7s1yfo4vh61.png?width=339&format=png&auto=webp&s=1f8726807ad9112a49ce74d6f02187a4633ab5ad">https://preview.redd.it/cc7s1yfo4vh61.png?width=339&format=png&auto=webp&s=1f8726807ad9112a49ce74d6f02187a4633ab5ad</a></p> <p>I also sent an email thru probiller's support page explaining my situation but was basically redirected to cryptopayment@probiller</p> <p><a href="https://preview.redd.it/spdrwwjn5vh61.png?width=971&format=png&auto=webp&s=b42d3674650b7c57a49b50780dfcb6117aa316c7">Reply from Probiller's support page</a></p> <p>I wasn't going to just give up dogecoin gainz like this, so I reached out to probiller's crypto payment email telling them that coinpayment has confirmed my payment was successfully complete, but each time it resulted in the exact same reply, I did this a few times over 3 days, here's 2 of the many similar emails I sent and the same copy paste message Probiller alwats replied with.</p> <p><a href="https://preview.redd.it/oqwv8fsm6vh61.png?width=1692&format=png&auto=webp&s=bb2d9546f4cc5e4f49ff42039085f2f7d38d69ab">https://preview.redd.it/oqwv8fsm6vh61.png?width=1692&format=png&auto=webp&s=bb2d9546f4cc5e4f49ff42039085f2f7d38d69ab</a></p> <p><a href="https://preview.redd.it/70g0znx76vh61.png?width=1683&format=png&auto=webp&s=fe8d2a5329229bb1bae3f2952930348b64f98925">https://preview.redd.it/70g0znx76vh61.png?width=1683&format=png&auto=webp&s=fe8d2a5329229bb1bae3f2952930348b64f98925</a></p> <p>I was getting tired but I decided to follow up with coinpayment and hoping they'll help talk to their merchant like a responsible business, but nah it was up to me to talk to Probiller</p> <p><a href="https://preview.redd.it/b5psvhgy7vh61.png?width=1114&format=png&auto=webp&s=a544c1ab385cfa3c7a49b6d7a1cf5753205eddb4">https://preview.redd.it/b5psvhgy7vh61.png?width=1114&format=png&auto=webp&s=a544c1ab385cfa3c7a49b6d7a1cf5753205eddb4</a></p> <p>And I did just that, this time I included a message from coinpayment clearly saying my transaction was completed only to be replied with the same message again.</p> <p><a href="https://preview.redd.it/u36243nb7vh61.png?width=1637&format=png&auto=webp&s=df502c8148399e8af91f5dc4632ab3aabd29c8cc">https://preview.redd.it/u36243nb7vh61.png?width=1637&format=png&auto=webp&s=df502c8148399e8af91f5dc4632ab3aabd29c8cc</a></p> <p>After sending a few similar emails and repeatly getting the same message replied, I was getting really pissed so I decided to send out an email to Probiller and ask for them to get a technician to check on it, because obviously their system is bugged and this time they replied using the same message AND a typed sentence (Finally we made some progress)</p> <p><a href="https://preview.redd.it/uqvgbyh4avh61.png?width=1247&format=png&auto=webp&s=76b1a9e02e0c80e8db3a4a1496c506f1a27803d6">https://preview.redd.it/uqvgbyh4avh61.png?width=1247&format=png&auto=webp&s=76b1a9e02e0c80e8db3a4a1496c506f1a27803d6</a></p> <p>So with this little progress I went back to Coinpayment again and this time also CCed probiller, I told the the guy over there to please communicate with probiller as they are business partners and I am but a customer trying to pay for porn.</p> <p><a href="https://preview.redd.it/z6n47y03bvh61.png?width=1221&format=png&auto=webp&s=17a149878e93f648c4664a58dcfe4c767f9821c3">https://preview.redd.it/z6n47y03bvh61.png?width=1221&format=png&auto=webp&s=17a149878e93f648c4664a58dcfe4c767f9821c3</a></p> <p>Coinpayment basically said no. (wtf?)</p> <p>​</p> <p><a href="https://preview.redd.it/0dtjpw6ebvh61.png?width=390&format=png&auto=webp&s=bb62defc846daa5cd356eb6d120ddc283db123e3">https://preview.redd.it/0dtjpw6ebvh61.png?width=390&format=png&auto=webp&s=bb62defc846daa5cd356eb6d120ddc283db123e3</a></p> <p>At this point I have basically given up and accepted the fact that neither Pornhub, Probiller nor Coinpayments are willing to help me, and my Doge gains are gone for good, but I decided to just send one last email to probiller, my last ditch of effort.</p> <p><a href="https://preview.redd.it/zx8r7ewlcvh61.png?width=1352&format=png&auto=webp&s=dab6386caed8411ee3abe68729525b2693e8f848">The last ditch of effort</a></p> <p><strong>And then it happened! 5 hours later I suddenly receive an email from probiller telling me the problem has been corrected and I receive another welocme to pornhub premium email, and now I can finally fap to my heart contend.</strong></p> <p><a href="https://preview.redd.it/0n4bno30dvh61.png?width=1278&format=png&auto=webp&s=5c785b92d32eac72a7aec841be75771475936c57">Notice how they finally addressed me as a customer now</a></p> <p>I am seriously impressed with my stamina in attempting to recover my premium porn access.</p> <p>Well that's that, thank you if you have read thru all that, maybe consider upvoting this post so I can earn some moon to extend the premium membership for a sequel of pain?</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/edisonlau"> /u/edisonlau </a> <br/> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ll8h33/bad_experience_buying_pornhub_premium_using_crypto/">[link]</a></span> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ll8h33/bad_experience_buying_pornhub_premium_using_crypto/">[comments]</a></span>Kind Regards R