01-16-2021, 07:20 AM
Coinbase Support is Garbage
<!-- SC_OFF --><div class="md"><p>About a week ago I had .26ish btc stolen out of my Exodus wallet. The hackers/software attempted to access my coinbase and were unsuccessful. I contacted coinbase to try to find out the IP address of the responsible party. After doing that, I changed my password, 2fa, and permissions. They took a full week to get back to me, whatever, but when they did they locked my account. I have been emailing them for 3 days trying to unlock my account (to make purchases) and they have been unresponsive.</p> <p>I understand that crypto is going through a rapid growth phase and that they have limited staff, but jesus christ! How do I get in touch with them other than the kafkaesque email sent to the nether?</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/tjv72394"> /u/tjv72394 </a> <br/> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ky07f1/coinbase_support_is_garbage/">[link]</a></span> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ky07f1/coinbase_support_is_garbage/">[comments]</a></span>Kind Regards R
<!-- SC_OFF --><div class="md"><p>About a week ago I had .26ish btc stolen out of my Exodus wallet. The hackers/software attempted to access my coinbase and were unsuccessful. I contacted coinbase to try to find out the IP address of the responsible party. After doing that, I changed my password, 2fa, and permissions. They took a full week to get back to me, whatever, but when they did they locked my account. I have been emailing them for 3 days trying to unlock my account (to make purchases) and they have been unresponsive.</p> <p>I understand that crypto is going through a rapid growth phase and that they have limited staff, but jesus christ! How do I get in touch with them other than the kafkaesque email sent to the nether?</p> </div><!-- SC_ON --> submitted by <a href="https://www.reddit.com/user/tjv72394"> /u/tjv72394 </a> <br/> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ky07f1/coinbase_support_is_garbage/">[link]</a></span> <span><a href="https://www.reddit.com/r/CryptoCurrency/comments/ky07f1/coinbase_support_is_garbage/">[comments]</a></span>Kind Regards R